Refund and Return Policy

Last Updated: July 18, 2023

Euro Parts Market is committed to providing high-quality European auto parts, car spare parts, and automotive accessories. If you are not satisfied with your purchase, we offer a clear return and refund process to ensure a smooth customer experience.

Please read the following policy carefully before requesting a return.

1. Return Eligibility

Customers may request a return within 30 days of receiving the order.

To qualify for a return, the product must:

• Be unused and in original condition
• Be returned in the original packaging
• Include all accessories, manuals, and documentation
• Not show signs of installation or damage

Products that have been installed, used, modified, or damaged after delivery are not eligible for return.

2. Non-Returnable Items

Some products cannot be returned due to safety or product integrity reasons.

Non-returnable items may include:

• Electrical auto parts once installed
• Custom or special order parts
• Clearance or final sale items
• Products damaged by incorrect installation

Please verify vehicle compatibility before ordering auto parts.

3. Return Process

To start a return request, please contact our support team.

Provide the following information:

• Order number
• Product name
• Reason for return
• Photos if the item is damaged or defective

Our customer service team will review your request and provide return instructions if approved.

4. Refund Process

Once the returned item is received and inspected, we will notify you about the refund status.

If approved, the refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider but typically take 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error by Euro Parts Market.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect auto part, please contact us within 48 hours of delivery.

We may request photos of the product and packaging to investigate the issue.

If the issue is confirmed, we will provide a replacement or full refund.

6. Return Shipping

Customers are responsible for return shipping costs unless the product is:

• Defective
• Damaged during delivery
• Incorrectly shipped by us

We recommend using a trackable shipping service for returns.

7. Order Cancellation

Orders may be cancelled before shipment.

Once the order has been shipped, cancellation is no longer possible, and the order must follow the return process.

8. Contact for Returns

For any return or refund requests, please contact:

Euro Parts Market

Email: support@europartsmarket.com

Our support team will assist you with the return process.